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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Not sure of why it taking SO long to received this product when it waa suppose to be delivered 3-5 days after I have placed my order. Here it is going on about sixteen(16) days and yet I still don't have what YOU promised to be delivered 3-5 days!
Very disappointed in your advertisement and I would not recommend my fellow photographers here to order online going forward.
Good product
PHOTOOLEX PRO 12W Portable Photography Spotlight Set
So far I’ve only experimented with it. Will do a ‘proper’ shoot soon. I like the versatility and variety of effects it can produce. I also like the fact that once mounted using the ¼” screw that it can be controlled remotely using the phone app. As a stills photographer the effects menu is of limited use to me but this might tempt me to shoot a little m ore video in the future. My intention is to use this light in conjunction with the 10W Projection torch to light subject and background differently with and without gobos and contrasting colours. This light is a little underpowered but there was no secret about this before purchase. It really needs to be used in a very dim or blacked out space with fast lenses and/or high ISO. Battery life seems good, certainly sufficient for my purposes and tif requited can of course be plugged into a power source while being used to extend the time. My test shots are very satisfactory so I’m more than happy with this light.
I love everything about it! Right now I’m using it to add life to my YouTube videos AND my flat lay wedding photos. Wow, looks so good.
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