Warranty Coverage

PHOTOOLEX provides a 1-year warranty from the date of purchase for defects in materials or workmanship under normal use.

If your product experiences a malfunction covered by this warranty during the warranty period, PHOTOOLEX may provide free repair, replacement, or another appropriate solution after review.

Warranty Conditions

To qualify for warranty service, the product must meet the warranty conditions below.

• The product must be within the 1-year warranty period from the date of purchase.
• The issue must be related to defects in materials or workmanship under normal use.
• A valid proof of purchase is required, such as an invoice, order number, or purchase record.
• The product issue may need to be confirmed by PHOTOOLEX support through photos, videos, or inspection.

Exclusions from Warranty

This warranty does not cover damage or malfunction caused by improper use, accidents, unauthorized repair, or other non-manufacturing issues.

• Damage caused by misuse, overuse, dropping, impact, water exposure, or other accidental damage.
• Damage caused by unauthorized repairs, modifications, disassembly, or third-party service.
• Loss or damage to product packaging.
• Normal wear and tear, cosmetic scratches, stains, or appearance changes that do not affect product function.
• Malfunctions occurring after the warranty period has expired.
• Damage caused by natural disasters, fire, war, or other unforeseen events beyond normal product use.

Warranty Service Process

If you believe your product has a warranty-covered issue, please follow the process below.

1. Contact PHOTOOLEX customer service with your order number and product model.
2. Describe the issue clearly and provide photos or videos if possible.
3. Our team will review the information and may request additional details.
4. If needed, we may ask you to send the product for inspection.
   
5. If the issue is not covered, we will inform you of the reason and any available repair options.

Limitation of Liability

PHOTOOLEX’s responsibility under this warranty is limited to repair, replacement, or another appropriate solution within the scope of this policy.

We are not responsible for indirect losses, user-caused damage, or damage caused by unforeseen events such as natural disasters, fire, war, or other circumstances beyond normal product use.

Governing Law and Dispute Resolution

This warranty is governed by the laws of the country or region where the product was purchased, unless otherwise required by applicable law.

In the event of a dispute, we encourage customers to contact PHOTOOLEX first so we can try to resolve the issue through direct communication.